Comments, Complaints and Suggestions

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

We always welcome patients’ suggestions, comments and feedback, so feel free to let us know using the online form.

Patients Complaints Procedure

We strive to provide the best possible service to all of our patients. But if you feel unhappy about any aspect of your care or our service, then do let us know; your feedback is essential in helping us to improve our standards. We try to resolve complaints informally with patients wherever possible; however should you feel the need to complain, then please see our Complaint Procedure. This explains how your complaint will be dealt with and the resources open to you in the unlikely event you are dissatisfied with the outcome.

Healthwatch Wokingham

Patients are encouraged to contact Healthwatch Wokingham about any concern, experience, issue or feedback they wish to share about health or social care service in Wokingham. They can be contacted:

Telephone: 0118 4181418
Email: enquiries@healthwatchwokingham.co.uk
Website: www.healthwatchwokingham.co.uk
Post: Healthwatch Wokingham, Citizens Advice Bureau 2nd Floor, Waterford House, Erfstadt Court, Wokingham, Berkshire, RG40 2YF

Support, Empower, Advocate & Promote (SEAP)

SEAP provide independent advocacy services to help resolve issues or concerns you may have about your health and well-being or your health and social care services. Their aim is to ensure that:

You are in control of decisions which are made about you.
Your experiences, views, wishes and feelings are heard.
You can contribute to improving the health and care services you use.

Telephone: 0300 343 5735
Email: wokingham@seap.org.uk
Text: 80800 keyword SEAP
Website: www.seap.org.uk/local-authority/wokingham.html
Post: SEAP Hastings, Upper Ground Floor, Aquila House, Breeds Place, Hastings, East Sussex, TN34 3UY

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We are currently OPEN.

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Latest News

New Patients

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Patients Complaints Procedure

Healthwatch Wokingham

Support, Empower, Advocate & Promote (SEAP)

Submit self-monitoring health reviews
(if requested by the doctor or nurse):