Repeat Prescription Request

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Please not that only patients of Wokingham Medical Centre can request this information from us.

If you do not have a Patient Access account, you can use this form to request any repeat prescriptions from the Practice.

Please allow 3 working days before collecting your prescription.

In future you may wish to consider registering for our Online Services. The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier.

If you are human, leave this field blank.

Section

About You

Are you happy for us to contact you by text messaging or email? *

Yes

Are you happy to receive test results by text messaging? *

Yes

Remember to look at our Wellbeing Centre for more self-help advice.

Medication Required

Item Description

Strength

Quantity

Additional Comments

Checkboxes

I have left a self-addressed envelope at reception and would like my prescription posted to me.

I have nominated a pharmacy and will arrange my collection from the pharmacy.

Your Prescription will be ready for collection from your chosen pharmacy after 5.00pm on Thursday.

Your Prescription will be ready for collection from your chosen pharmacy after 5.00pm on Friday.

Your Prescription will be ready for collection from your chosen pharmacy after 5.00pm on Monday.

Your Prescription will be ready for collection from your chosen pharmacy after 5.00pm on Tuesday.

Your Prescription will be ready for collection from your chosen pharmacy after 5.00pm on Wednesday.

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